Print Products

Business Card Bookmark Tri Fold Brochure Half Fold Brochure Door Hanger Envelope Flyer Letterhead Notepad Postcard Poster Presentation Folder Custom Print

Print Templates

Download template

Design Services

Logo Corporate Package Business Card Letterhead Envelope Flyer Brochure Postcard Presentation Folder Custom Design

Frequently Asked Questions

General Questions

Where are you located?

Our main office is located in Santa Clara, CA.

Can you send me Free Samples?

Yes, we'd be glad to send you free samples of our print products. Please, click here to order samples.

What printing process do you use?

All of our products are printed using a four-color (CMYK) process. Color density less than 15% may not print.

Can I request spot color?

No. We print using a 4-color process, meaning that all of our products are printed with Cyan, Magenta, Yellow, and Black inks. We do not use any inks other than CMYK.

Can I write or print on UV coating?

No.

What kinds of varnish (coating) do you use?

Depending on what product you are ordering, it will either have aqueous coating or UV coating.

I really like your services but I need to print something that is not listed on your web site. Can you print products that are not listed?

In many cases the answer is YES! There are many different print products, and some of them are more popular than others. While working on our Project-Era.com site, we decided to start with popular product selections to speed up work on the website. For example, many people order 4"x6", 5"x7" or 6"x9" postcards but much less people order postcards 2.75"x8.5" or 8.5"x11". We still can print them and offer great pricing and the same great quality! If you need something that is not listed as individual product, please, fill out our Custom Print Form and we will let you know what we can do for you. If you enter your shipping ZIP code into the form we will even include an accurate shipping price and list of available shipping options for your location. We're constantly adding new selections.

Pricing

Do you charge for file proofing?

One digital proof is included in your project price. If you reject first digital proof of your order by any reason not related to us, we will add $2.99 to your order price for each additional digital file proof.

Order Status

How do I check the status of my order?

You can access your order details at any time through "Order Status" link in your order confirmation email. Bookmark this link for easy access.

Workflow process

How do I place an order on your web site?

Left navigational menu on our web site lists the product (print and design) we offer. Print Order allows you to specify size, type of paper, colors (front/back), quantity and other specifics of your order. You can check price of particular selection by pressing "Check Price" link. After you selected everything you need, press "Continue to Order Form" button. You will be redirected to Order Form page where you will be asked to verify your order details and enter you contact information. In order to place an order, you will have to complete reCAPTCHA challenge. Some reCAPTCHAs are too distorted and hard to guess, just press Refresh/Reload to try another one. When you order is placed successfully, we will email you an Order Confirmation email with links to File Upload page, Order Status page and Support Request page. Please, save your Order Confirmation email. It contains unique information for your order. If you accidently delete this email you will have to contact us in order to recover your unique order information.

What is reCAPTCHA/CAPTCHA/those strange distorted letters? Why do I have to type them to place my order?

A CAPTCHA is a program that can tell whether its user is a human or a computer. You've probably seen them - colorful images with distorted text at the bottom of Web registration forms. CAPTCHAs are used by many websites to prevent abuse from "bots," or automated programs usually written to generate spam. No computer program can read distorted text as well as humans can, so bots cannot navigate sites protected by CAPTCHAs. By using reCAPTCHA, we're fighting SPAM and helping to digitize books! Learn More

I placed an order but then realized I made a mistake. How do I make changes to my order?

It depends on what type of changes you'd like to make. You'll have an option to change billing/shipping address when you pay your order invoice. For any other changes, please submit a new order. If you uploaded your order files but then realized you want to print different quantity, please place a new order and let us know your previous order number for which you already uploaded files. It will make processing of your order faster.

Ok, I placed a print order, what is next?

Next step is to Upload you order file(s). Your Order Confirmation email contains a link to File Upload page. Please, check you files before uploading. Max. upload file size is 30M (for each file in case you need to upload front and back files). Upload time depends on file size and speed of your Internet connection and may take a while so please be patient. If your files are too big, Internet connection is slow or you can't upload your files for any reasons, you can send us your files on CD/DVD. Please, include your name and order number with your package. Our mailing address is
Group Era
P.O.Box 1771
Cupertino, CA 95015-1771

I uploaded my file but realized it was a wrong file. I tried to upload another file but I got a message that file uploads for my order are disabled. What is going on?

Since it takes time for us to download, check and prepare digital proof for your files, we want to make sure we're working with correct files. If you upload another file while we're checking previously uploaded file, we may end up with a wrong digital proof and it will slow down your order processing. That's why if you need to replace uploaded files, you have to let us know first. Please, send us Support Request (use a link to your order Support Request we sent you in your Order Confirmation email) and let us know what file you would like to replace. We will update your order status and allow file uploads.

Ok, I uploaded my files. What is next?

Next we will prepare digital proof for your order in JPG format. We will post proof file on your order status page and send you e-mail notification as soon as proof is ready. When you review your proof file, you'll have an option to Accept or Reject your order proof. If there is something you don't like on the proof, you have to Reject the proof, make changes in your files and upload updated files. When you Reject your proof, your order file uploads will be automatically enabled so you can upload new files at any time. If your order is double-sided, you'll have an option to Reject only one of the sides. If you believe your files are correct but we did something wrong while preparing a digital proof, please, send us Support Request with explanation of your concerns. If you like everything in digital proof, please, Accept it in order for us to continue processing your order.

I uploaded my files but I want you to place them into print template for me. How much does it cost?

Please, don't forget to check "Place my artwork into template" option! That's how we know that you want us to place your files into print template. We have to review your files before we can tell you how much it will cost. Price depends on how your files are created and type of product. We will tell you additional cost before doing anything to your files so you can decide to use our services or find third-party designer to place your files into print template.

Digital proof for my order looks great so I accepted it. What's next?

Next you have to pay for your order. We will prepare an invoice that includes printing price, cost of shipping and sales tax (if you're located in California). We will send you an email with payment instructions. We will also place a Payment button on your Order Status page so you can pay online. We accept payments via Visa, American Express, MasterCard, Discover credit cards, debit cards and PayPal.

What if I don't want to pay online? What other payment methods you accept?

You can pay with your credit card over the phone (408-615-8096). You can also send us a check. Please, make your check payable to Group Era and send it to:
Group Era
P.O.Box 1771
Cupertino, CA 95015-1771
Payment by check will take longer then credit card payment to process because we will have to wait until your check is cleared.

Can you send me a sample of my print order so I can decide if I like it or not?

No. We only offer digital proof at this time. Please, order a small quantity before placing an order for large quantity if you'd like to see how your order will print. Or you can request our Free Samples package which includes samples of different print products on different paper.

I accidently removed my Confirmation email. How can I recover it?

Please, contact us over email or phone and we will resend your Order Confirmation email to the same email address.

How do I place an Order Support Request for my order?

Please, use "Support Request" link we sent you in your Order Confirmation Email.

File preparation and Upload

What file formats do you accept for print orders?

We accept .TIF, .TIFF, .EPS, .AI, .PSD, .JPG, .PNG & .PDF file formats.
All file formats must have a minimum of 300 dpi (dot per inch) resolution.
To avoid problems caused by missing/incorrect/damaged fonts, all fonts must be attached or outlined.

What is minimum accepted file resolution?

All file formats must have a minimum of 300 dpi (dot per inch) resolution.

When preparing my print-ready files, what size should I build my file to?

Please build your files to bleed size by adding 0.1" dimension for any product printed on 14-point cardstock (for example: business cards and postcards) and 0.125" for all other products (for example: brochures and flyers).

What is the required bleed?

Our bleed is 0.1" (for any product printed on 14-point cardstock) or 0.125" (for all other products) added to each overall dimension. Files not built correctly may delay the order, or may add costs.

What if my print product doesn't require bleed?

We require ALL files to be built to the full bleed dimension specified for each trim size. We automatically trim 0.1" (for any product printed on 14-point cardstock) or 0.125" (for all other products) off of each edge, which will result in the desired trim size.

How do I prepare files for trim?

Simply add 0.1" (for any product printed on 14-point cardstock) or 0.125" (for all other products) to each overall dimension of your digital layout. Example: a 5" x 7" would have a bleed size of 5.1" x 7.1".

Do you have print templates I can use to make sure my files print correctly?

Yes! We have templates in Adobe Illustrator (.eps) and Adobe Photoshop (.psd) formats for both Windows and MAC for most of the print products we offer.

Can you place my files into print templates for me?

Yes, we will be glad to place your files into a template for you, just select this option when you place your order. Price for this optional service depends on complexity of your files and amount of work needed. We will give you an exact price after we review your files.

What is maximum file size for web site file uploads?

The maximum web upload file size is 30M.

I can't upload my file because my file size is bigger then 30M or I can't upload my files because of other reasons (for example, slow Internet connection). What should I do?

You can send us your files on CD/DVD. Please, include your name and order number with you CD/DVD and mail it to us. Our mailing address:
Group Era
P.O. Box 1771
Cupertino, CA 95015-1771

Design Services

What can you design for me?

We design logos, stationery (business cards, envelopes, letterhead), marketing materials (brochures, catalogs, postcards, flyers, posters, magazine and newspaper ads, presentation folders), annual reports, sales sheets, CD/DVD covers, inserts, product packaging, banners, signs, web sites... If you don't see your project in the list - ask us, if it's related to graphic design, we most likely can do it!

Do you design everything from scratch?

Yes! All our designs are unique! We do not use any clipart or pre-design solutions. Our designers will work on your project and create unique graphics you love!

Can I keep files you design?

Absolutely! After project is completed, we will send you all project files (depending on the project type, it'll be artwork files, print-ready files, web-ready files, black-and-white files...). You can make any changes or print them at any print shop, no restrictions! You can find some low cost design services online, but please read the fine print, in many cases you don't own files after your project is completed, you can only print them at that particular print shop and you are even charged online storage fee!

Who owns the files after project is completed?

You do! You paid for design work, all files will be yours after project is completed and paid for.

I want you to design a logo for me. What files will I get when project is completed?

All logo packages include the following logo files:
logo artwork in Adobe Illustrator format (AI), EPS, PDF, JPEG 300dpi, JPEG 72dpi, in both color and b/w.
If you need your logo in any additional format, please let us know and we will include this file in your logo delivery package free of charge.

Shipping, Sales Tax and Delivery

How much do you charge for shipping?

Shipping price depends on actual weight of printed order and destination. We will let you know exact shipping charge when we prepare an invoice for your order. We ship all ordered with UPS.

Can I track my order after it was shipped?

Yes. We ship all orders with UPS and provide tracking number as soon as order is shipped. Tracking information is available in 24 hours after order is shipped.

What if I need my order faster than standard delivery time?

We offer on demand rush delivery options. Please, let us know via Order Support Request that you need rush delivery and we'll give you a list of available delivery options for your order.

Why do you charge sales tax for California customers? Can sales tax be waived?

We're located in California and required by law to collect California sales tax for orders shipped to California. If you have valid California reseller's permit and going to resell printed materials you order from us, please email or fax us your Reseller's permit and we will not charge you CA sales tax.
We do not charge CA sales charge on design service, we only charge CA sales tax for print orders.

How fast will you ship my order?

After your order is approved and paid for, we will send it to print. Print time depends on your order type. You order will be ready in:
All products with uncoated paper: 4-11 business days.
Business cards, postcards, bookmarks: 2-8 business days.
Door hanger (100 lb Gloss Book): 5-11 business days.
Door hanger (100 lb Gloss Cover): 7-16 business days.
Flyers, brochures (100 lb Gloss Book): 5-9 business days.
Flyers, brochures (100 lb Gloss Cover): 7-16 business days.
Letterhead and envelope: 8-16 business days.
Notepads: 5-11 business days.
Presentation folder: 5-11 business days.
Posters: 3-8 business days.

Do you deliver to P.O. Boxes?

No. We use UPS for most deliveries and they do not ship to P.O. Boxes.

I'm located in San Francisco Bay Area. Can I come to your office and pick up my order?

No, print orders are shipped from different printing plants depending of order type and cannot be picked up at our office.

Returns

Can I cancel my order?

We can cancel your order prior to approval. Please, send us email or Support Request if you would like to cancel your order. You can call us to cancel your order faster but we require some written notification (like email or Support Request) too. We will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. (15%-30% of total transaction) Once the order has been placed successfully, No Refunds are issued for Graphic design services.

What if I am not satisfied with my order?

We are committed to customer satisfaction. However, we are not responsible for typing, color, image, or design errors introduced by customers in the document creation process. You're encourage to place a smaller order prior placing an order for large quantity.

What is your return policy?

Since each order is unique to each customer it has no re-sale value, therefore All Sales Are Final. If we verify that we made an error on our end, we will re-print the order. No Refunds or Credit. Customer must notify Project-Era.com within 3 business days of order acceptance to notify any defects discovered in the ordered product. In order to receive a replacement the customer must return 100% of the received product within 10 days (at their own expense) from the time when the delivery was received. Please, do not return your order until you get an approval and mailing address from us. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

Payment and Billing

What payment methods do you accept?

You can pay us online via Visa, American Express, MasterCard, Discover credit cards, debit cards and PayPal. You can pay us with your credit card over the phone or you can send us check (check will take longer then other payment method because we will have to wait until your check is cleared.

I'd like to pay with check, how do I do that?

Please, make you check payable to Group Era and mail it to:
Group Era
P.O.Box 1771
Cupertino, CA 95015-1771
Payment by check will take longer then other payment method because we will have to wait until your check is cleared.

Do you accept PayPal payment?

Yes.

Do you accept money orders and cashier's checks?

No.

Is it safe to pay on your website?

Yes. We use SSL to encrypt payment transactions. You can see "https:" at the beginning of URL of payment page which means the transaction is encrypted and nobody can steal your payment information while your sending it to us. We also do not store payment information which means it cannot be hacked into or stolen.